Privacy policy
Privacy Policy – PureSoulCrystals.com
This Privacy Policy describes how PureSoulCrystals.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our Site.
Contact
After reviewing this policy, if you have any questions, need more information about our privacy practices, or would like to make a complaint, please contact us at:
📧 support@puresoulcrystals.com
Collecting Personal Information
When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, “Personal Information” refers to any information that can identify an individual.
Device Information
Purpose of collection:
To load the Site accurately and analyze usage to improve performance and user experience.
Source of collection:
Automatically collected via cookies, log files, web beacons, tags, or pixels.
Disclosure:
Shared with Shopify and analytics providers.
Personal Information collected:
Web browser version
IP address
Time zone
Cookie data
Pages/products viewed
Search terms
Interaction behavior
Order Information
Purpose of collection:
To process orders, manage payments, arrange shipping, provide confirmations, and communicate with you.
Source:
Collected directly from you.
Disclosure:
Shared with Shopify, Razorpay, and logistics partners.
Personal Information collected:
Name
Billing & shipping address
Payment details (processed securely via payment gateways)
Email address
Phone number
Customer Support Information
Purpose of collection:
To provide assistance and resolve queries.
Source:
Collected directly from you.
Personal Information collected:
Name
Phone number
Any details shared in your query
Minors
Our Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe a child has provided us with Personal Information, please contact us to request deletion.
Sharing Personal Information
We share your Personal Information with trusted third parties to operate our business and fulfill orders:
Shopify (store platform)
Razorpay / Payment gateways (secure payment processing)
Shipping partners (order delivery)
We may also share information to:
Comply with legal obligations
Prevent fraud or security issues
Protect our rights
Behavioural Advertising
We may use your Personal Information to show you relevant ads and marketing communications.
Tools we use:
Google Analytics (to understand site usage)
Advertising platforms (Google, Meta, etc.)
You can opt out here:
Google Ads: https://www.google.com/settings/ads
Facebook Ads: https://www.facebook.com/settings/?tab=ads
Cookies
We use cookies to enhance your browsing experience, remember preferences, and improve website performance.
Cookies help us:
Keep you logged in
Remember cart items
Analyze traffic and usage
You can disable cookies via your browser settings, but some features of the Site may not function properly.
Do Not Track
Currently, we do not respond to “Do Not Track” signals due to lack of consistent industry standards.
Your Rights
Depending on your location, you may have rights to:
Access your data
Correct your data
Request deletion
To exercise these rights, please contact us at support@puresoulcrystals.com
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in practices, legal requirements, or business operations.
Complaints
If you have concerns about how we handle your data, please contact us first. If you are not satisfied, you may contact your local data protection authority.
Last Updated
March 2026
